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IBM Safer Payments v6.9: Case Management
2 Presencial-Remoto €1440.00*
* Precio orientativo y sujeto a posibles errores. Confírmanos el precio final antes de contratar.
Descripción
In this course, IBM Safer Payments' case management capabilities are presented in detail. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.
Objetivos
- Mandator structure
- Queries
- Case Management Concept
- Workflows
- Case configuration
- Working Queues
- Case investigation
- Fraud Marking
- Risk Lists
- Case Actions and External Queries
- Reporting
Audiencia
- External: Fraud Analysts and Investigators, Application and System Admins managing Safer Payments (optional)
- Internal: IBM Lab Services, IBM Support, IBM Technical Pre-Sales and IBM Business Partners
Prerrequisitos
- Must be familiar with Unix command line navigation and configuration actions
- Some familiarity with statistical models
- Knowledge in Fraud Prevention for cashless payments
Temario
Day 1: Case Management
- Introduction to Safer Payments Mandator structure
- Querying data in Safer Payments
- Case Management Overview
- Workflows
- Case configuration
- Working Queues
- Creating cases
Day 2: Case Investigation
- Investigating cases
- Transition cases
- Fraud Marking
- Using risk lists
- Trigger case actions
- External Queries
- Reports
- Notices