IBM Event Manager Operations to reduce MTTR

• Course introduction
• Unit 1. Accessing your lab environment
• Exercise 1. About your lab environment
• Unit 2. Seeing events in the Event Viewer
• Exercise 2. Seeing events in the Event Viewer
• Unit 3. Customize and create event views and filters
• Exercise 3. Customizing event views
• Unit 4. Viewing related events
• Exercise 4. Viewing related events
• Unit 5. Using the Topology Viewer
• Exercise 5. Using the Topology Viewer
• Unit 6. Create runbooks
• Exercise 6. Create and use Runbooks
• Course summary

This course is intended for help desk personnel and operators using IBM Event Manager.

• Understand how systems, applications, services, and network topology relate to one another
• Have basic Linux command-line skills
• Understand the kinds of events or alarms that are typical to an enterprise or telco customer

• Describe the functions of the Event Viewer component of IBM Cloud Pak for AIOps
• View events
• Create filtered events views
• Change the columns that are shown in event views
• View related events and designate a possible root cause
• View events that are periodic in nature
• Create a Runbook automations
• Change the priority of an event
• Assign an event to a particular user or group