IBM Safer Payments v6.9: Case Management

In this course, IBM Safer Payments' case management capabilities are presented in detail. Students will learn how to configure and customize the built-in case management, and the workflow and activities involved when investigating cases.

• Mandator structure
• Queries
• Case Management Concept
• Workflows
• Case configuration
• Working Queues
• Case investigation
• Fraud Marking
• Risk Lists
• Case Actions and External Queries
• Reporting

• External: Fraud Analysts and Investigators, Application and System Admins managing Safer Payments (optional)
• Internal: IBM Lab Services, IBM Support, IBM Technical Pre-Sales and IBM Business Partners

• Must be familiar with Unix command line navigation and configuration actions
• Some familiarity with statistical models
• Knowledge in Fraud Prevention for cashless payments

Day 1: Case Management 

• Introduction to Safer Payments Mandator structure
• Querying data in Safer Payments
• Case Management Overview
• Workflows
• Case configuration
• Working Queues
• Creating cases

Day 2: Case Investigation

• Investigating cases
• Transition cases
• Fraud Marking
• Using risk lists
• Trigger case actions
• External Queries
• Reports
• Notices